Terms and Conditions

Legal Agreement and Binding Nature

These Terms and Conditions constitute a legally binding agreement between you and MetricWise. By accessing our website, using our services, or engaging with our content, you acknowledge that you have read, understood, and agree to be bound by these terms.

This agreement governs your legal responsibilities, conduct requirements, and the limitations of liability in your relationship with MetricWise. Please review these terms carefully before proceeding.

Important: If you do not agree with any part of these terms, you must not use our website or services. Continued use constitutes acceptance of all terms outlined below.

Effective Date: September 18, 2025 | Last Updated: October 3, 2025

User Obligations and Legal Responsibilities

Legal Compliance Requirements

You are legally obligated to comply with all applicable laws and regulations when using our services:

Comply with GDPR and data protection laws
Adhere to advertising and marketing regulations
Respect intellectual property rights
Follow Cyprus and EU business laws
Maintain ethical business practices

Avoid fraudulent or deceptive activities
Respect consumer protection regulations
Comply with tax obligations
Follow employment and labor laws
Adhere to industry-specific regulations

Prohibited Activities and Behaviors

The following activities are strictly prohibited and may result in immediate termination of services:

Security and System Integrity

Attempting to hack, compromise, or gain unauthorized access to our systems
Introducing malware, viruses, or harmful code
Interfering with service functionality or security measures
Reverse engineering proprietary software or methodologies

Content and Communication

Submitting false, misleading, or fraudulent information
Harassment, threats, or abusive communication
Spam, unsolicited communications, or promotional abuse
Impersonation of individuals or organizations

Business and Legal Violations

Illegal business activities or promotion of illegal services
Money laundering, fraud, or financial crimes
Violation of privacy rights or data protection laws
Infringement of intellectual property rights

Content Guidelines and Restrictions

When providing content or data for our services, you must ensure:

Accuracy: All information provided is truthful and accurate to the best of your knowledge
Ownership: You have legal rights to the data and content you share with us
Compliance: Content complies with applicable laws and platform policies
Appropriateness: Content is suitable for professional business purposes
Consent: You have proper consent for any personal data included

Age Restrictions and Requirements

Minimum Age: You must be at least 18 years old or the age of majority in your jurisdiction to enter into this agreement.

Business Capacity: If representing a business entity, you must have the legal authority to bind that entity to these terms.

Parental Consent: Minors may not use our services without explicit parental or guardian consent and supervision.

Liability and Warranties

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied:

Express Disclaimers

No guarantee of specific business results
No warranty of uninterrupted service availability
No assurance of error-free analytics or data
No guarantee of compatibility with all systems

Implied Disclaimers

Merchantability for particular purposes
Fitness for specific business objectives
Non-infringement of third-party rights
Accuracy of third-party data sources

Limitation of Liability

To the maximum extent permitted by law, MetricWise's total liability to you for any damages arising from or related to this agreement shall not exceed the amount paid by you for services in the 12 months preceding the claim.

Excluded Damages

We shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data, goodwill, or reputation
Business interruption or downtime costs
Third-party claims or actions

Exceptions

This limitation does not apply to damages resulting from gross negligence, willful misconduct, or breach of confidentiality obligations.

Indemnification Obligations

You agree to indemnify, defend, and hold harmless MetricWise from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

Your violation of these Terms and Conditions
Your use of our services in violation of applicable laws
Your infringement of third-party intellectual property rights
Any false, misleading, or inaccurate information you provide
Your violation of privacy rights or data protection laws
Any breach of your confidentiality obligations

Force Majeure Provisions

Neither party shall be liable for any delay or failure to perform due to circumstances beyond their reasonable control, including:

Natural disasters and extreme weather events
Government actions, regulations, or sanctions
War, terrorism, or civil unrest
Internet or telecommunications failures

Third-party platform outages or restrictions
Labor strikes or workforce disruptions
Pandemics or public health emergencies
Technical failures beyond our control

Legal Information and Dispute Resolution

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus and the European Union, without regard to conflict of law principles.

Exclusive Jurisdiction

Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of Limassol, Cyprus. Both parties consent to personal jurisdiction in these courts and waive any objection to venue.

Dispute Resolution Procedures

Step 1: Direct Negotiation

Before initiating formal proceedings, parties must attempt to resolve disputes through good-faith direct negotiation for a period of 30 days.

Step 2: Mediation

If negotiation fails, disputes shall be submitted to mediation under the rules of the Cyprus Chamber of Commerce and Industry.

Step 3: Arbitration or Litigation

For disputes exceeding €10,000, parties may choose binding arbitration or proceed to court litigation in accordance with governing jurisdiction.

Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

The invalid provision shall be severed from the agreement
The remaining provisions shall continue in full force and effect
The parties will negotiate in good faith to replace the invalid provision
The overall intent and purpose of the agreement shall be preserved

Terms Modification Policy

MetricWise reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon:

Notice: Email notification to registered users at least 30 days before effective date
Publication: Posting updated terms on our website with revision date
Acceptance: Continued use of services constitutes acceptance of modified terms
Objection: Users may terminate services if they disagree with modifications

Additional Legal Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

Assignment Rights

You may not assign or transfer your rights under this agreement without our written consent. MetricWise may assign this agreement in connection with a merger, acquisition, or sale of assets.

Waiver Provisions

No waiver of any provision shall be deemed a further or continuing waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Statute of Limitations

Any action or proceeding arising from or relating to this agreement must be commenced within one year after the cause of action accrues, or such action shall be barred.

Legal Inquiries and Contact

For questions regarding these Terms and Conditions or legal matters related to our services, please contact our legal department:

Legal Department

legal@domain.com
+357 25 674 893
Monday-Friday, 9 AM - 5 PM CET

Written Correspondence

MetricWise - Legal Department
34 Omirou Street
3095 Limassol
Cyprus