Terms of Service

Service Agreement Overview

These Terms of Service govern your use of MetricWise's marketing analytics services and website. By accessing our services or website, you agree to be bound by these terms. Please read them carefully before using our services.

This agreement establishes the legal relationship between you and MetricWise regarding the provision of marketing analytics services, website usage, and related activities.

Effective Date: September 20, 2025 | Last Updated: October 5, 2025

Service Usage and Access

Permitted Uses

Access and use our website for informational and business purposes
Request quotes and engage our marketing analytics services
Download and use resources provided for your business needs
Contact us through official channels for service inquiries
Share our content with proper attribution for business purposes

Prohibited Activities

Attempt to gain unauthorized access to our systems or data
Use our services for illegal, fraudulent, or harmful activities
Reproduce, distribute, or resell our proprietary content without permission
Interfere with or disrupt our website functionality or security
Impersonate MetricWise or misrepresent your relationship with us
Use automated systems to access our website without authorization

Account Management and Access

Account Creation

• Provide accurate and complete information
• Maintain current contact details
• One account per business entity
• Authorized personnel only

Security Responsibilities

• Protect login credentials and access information
• Notify us immediately of security breaches
• Use secure networks for sensitive communications
• Comply with our security protocols

Access Rights

• Access granted based on service agreement
• Rights may be modified with service changes
• Temporary access for evaluation purposes
• Professional use within agreed scope

Account Suspension

• Violation of terms may result in suspension
• Non-payment or breach of agreement
• Notice will be provided when possible
• Appeal process available for disputes

Service Availability and Modifications

Uptime and Maintenance

We strive to maintain high service availability but cannot guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible. Emergency maintenance may be performed without prior notice to ensure system security and stability.

Feature Updates

We regularly enhance our services with new features and improvements. While we aim to improve functionality, some updates may change existing features. Significant changes will be communicated to clients in advance through appropriate channels.

Geographic Availability

Our services are primarily available to businesses in Cyprus and the European Union. Access from other regions may be restricted due to legal or technical limitations. We reserve the right to limit service availability based on location.

Service Modifications

We may modify, suspend, or discontinue services or features at our discretion. Existing clients will receive notice of material changes that affect their service agreements. Alternative solutions will be offered when feasible.

Intellectual Property Rights

Our Content Ownership

Website content, design, and functionality
MetricWise trademarks and branding
Proprietary analytics methodologies and software
Reports templates and frameworks
Data visualization and dashboard designs

Client Data Rights

You retain ownership of your business data
Limited license granted for service delivery
Confidentiality protection for proprietary information
Data portability upon service termination
Right to request data deletion

License Grants

Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for your business purposes. You grant us a limited license to use your data solely for providing the agreed services and improving our analytics capabilities through anonymized insights.

Payment Terms and Billing

Payment Terms

• Net 30 payment terms
• VAT applicable as per EU regulations
• Late payment fees may apply
• Currency: Euro (EUR)

Billing Cycles

• Monthly recurring services
• Project-based billing available
• Pro-rated charges for partial periods
• Advance payment for custom projects

Refund Policy

• 14-day satisfaction guarantee
• Pro-rated refunds for annual plans
• No refunds for completed services
• Dispute resolution available

Fair Usage Guidelines

Reasonable Use Policy

Our services are designed for typical business use cases. Excessive usage that significantly impacts system performance or requires additional resources may be subject to usage limitations or additional charges.

Typical Usage Includes:

• Regular report generation and analysis
• Standard dashboard access and updates
• Normal consulting and support requests
• Reasonable data processing volumes

Excessive Usage May Include:

• Automated high-frequency data requests
• Processing volumes far beyond agreed scope
• Reselling or redistributing our services
• Multiple simultaneous heavy computations

Service Limitations and Dependencies

Our analytics services depend on third-party platforms and data sources. Service quality and availability may be affected by external factors beyond our control, including but not limited to:

External Dependencies

• Google Analytics and advertising platforms
• Facebook and social media APIs
• Client website and tracking implementations
• Internet connectivity and network performance

Data Quality Factors

• Accuracy of client-provided information
• Completeness of tracking implementation
• Historical data availability and quality
• Compliance with platform terms of service

Communication and Support

We provide support through designated channels during business hours (Monday-Friday, 9 AM - 6 PM CET). Emergency support may be available for critical issues affecting service delivery.

Support Channels

• Email support
• Phone consultations
• Scheduled video calls
• Documentation portal

Response Times

• General inquiries: 24 hours
• Technical issues: 4-8 hours
• Critical problems: 2 hours
• Account matters: Same day

Communication Preferences

• Professional email correspondence
• Structured reporting and updates
• Regular review meetings
• Transparent project communication

Service Termination

Either party may terminate the service agreement with appropriate notice. Termination procedures and data handling are outlined in individual service contracts.

Termination Process

By Client: 30-day written notice for ongoing services, immediate for project completion
By MetricWise: 30-day notice for convenience, immediate for breach of terms
Data Export: 60-day window for data retrieval after termination
Final Billing: Pro-rated charges through termination date

Service Provider Information